open

Support - OpTest

  Home/Support

    All customers will require a service agreement for support
    on products that are beyond the warranty period.

     
    Optest building

    Preventative Maintenance (PMP)

    An annual PMP is recommended to ensure that your OpTest instrument remains in good working order. The maintenance can be done at OpTest or at your facility.

     

    What comes with a PMP?

     

    Certificate of Calibration – This certificate ensures that your equipment is working optimally and meets applicable standard precision requirements.

    Service Report – This report lists the steps taken to maintain your equipment and notes issues that should be addressed by the next scheduled maintenance date.

    10 hours of Technical Support to be used for technical support within the year following maintenance.

     

    When you request a quotation for a PMP, please include your instrument’s serial number in the subject line.


    Technical Support Plan (TSP)

    Three TSPs are available: 10, 20 or unlimited hours per year. The support is given by email, phone or fax.

     

    Request a quotation for a Technical Support Plan.


    Contact OpTest
    Optest building

    Important Information Regarding Discontinued Fiber Quality Analyzers

    OpTest may no longer be able to repair older FQAs (serial numbers beginning with LDA93, LDA96, or LDA02) due to the unavailability of critical components. Annual maintenance may still be performed provided that the instrument is in good working order. Request a quotation for a Preventative Maintenance Plan.

     

    The Classic FQA (LDA96) and HiRes FQA (LDA02) cannot be upgraded.

    To trade-up your older FQA to the new FQA-360. 

     

    Contact OpTest

    Optest building

    Notice for Discontinued Micro-Scanners & Paper PerFect Analyzers

    OpTest may no longer be able to repair older Micro-Scanners (serial numbers beginning with LAD94, LAD03 and LAD07) and PPF's (serial numbers beginning with LPA 98, LPA03 and LPA07) due to the unavailability of critical components. Annual maintenance may still be performed provided that the instrument is in good working order.


    Request a quotation for a Preventative Maintenance Plan. To trade-up your older units to the latest models.

     

    Contact OpTest 

     

 

 
 

Quality solutions for the pulp, paper, and allied industries.

Our products include both laboratory and on-line analyzers.

View All Products