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All customers will require a service agreement for support
on products that are beyond the warranty period.
IMPORTANT SERVICE NOTICE:
Travel disruptions and facility closures, due to the COVID-19 pandemic, is increasing costs and delaying service/maintenance visits to customer sites.
Some service/maintenance may be performed sooner, and at a lower price, if the equipment is sent to our facility.
Preventative Maintenance
An annual Preventative Maintenance (PMP) is recommended to ensure that your OpTest instrument remains in good working order. The maintenance can be done at OpTest or at your facility. The PMP also includes a 10 hour Technical Support Plan.
Request a quotation for a Preventative Maintenance Plan.
Three Technical Support Plans (TSP) are available: 10, 20 or unlimited hours per year. The support is given by email, phone or fax.
Request a quotation for a Technical Support Plan.
Important Information Regarding Discontinued Fiber Quality Analyzers
OpTest may no longer be able to repair older FQAs (serial numbers beginning with LDA93, LDA96, or LDA02) due to the unavailability of critical components. Annual maintenance may still be performed provided that the instrument is in good working order. Request a quotation for a Preventative Maintenance Plan.
The Classic FQA (LDA96) and HiRes FQA (LDA02) cannot be upgraded.
To trade-up your older FQA to the new FQA-360.
Notice for Discontinued Micro-Scanners & Paper PerFect Analyzers
OpTest may no longer be able to repair older Micro-Scanners (serial numbers beginning with LAD94, LAD03 and LAD07) and PPF's (serial numbers beginning with LPA 98, LPA03 and LPA07) due to the unavailability of critical components. Annual maintenance may still be performed provided that the instrument is in good working order.
Request a quotation for a Preventative Maintenance Plan. To trade-up your older units to the latest models.